Shipping & Returns

Shipping:
Orders are normally shipped within 3 business days (M-F), during busy holiday seasons please allow up to 5 business days. Express orders will be shipped within 1 business day (M-F).  Orders required to be shipped same day (UPS 2nd day air or next day air) must be received no later than 11:00 am) and marked as 'priority' when checking out as they need to be processed and packed in time for collection at 2:00 pm).  These orders are subject to a 10% additional charge. If received after this time then they will be processed the next day.

Shipping to US locations are by UPS or USPS.

Shipping to Canada, Asia, Australia, Europe, and other global destinations are by USPS International Priority Mail.

All shipments are sent to the address indicated on your order profile. We do not ship to a third party address or the address shown on your Paypal payment unless specifically requested.

As our shopping cart can only calculate shipping weights up to 69 lbs, a manual shipping charge adjustment will be made to your payment source (credit card/paypal).

Please note that in order to see both USPS and UPS shipping options in the Shipping Estimator you must be logged into your Kangaroo Blue account. 

Note: The shipping charge calculated by our shopping cart is an estimate only for the actual weight of the order, and does not take into consideration multiple carton orders, or any cubic capacity charges for large cartons. 

Should the Shipping Estimator provide a rate lower than the actual charge from the shipping method chosen, and the actual shipping charge from the carrier chosen is an amount greater than the estimate, then we reserve the right to apply a manual shipping charge adjustment will be made to your payment source (credit card/paypal). 

Currently, we are not utilizing the USPS flat rate boxes as the shopping cart is unable to recognize the kind of products that will, or will not, fit into the flat rate box to calculate correctly.

Due to USPS regulations, all of our Synergy blends, essential oils, fragrance oils/dimenthicone are shipped via UPS there will be no exceptions. If USPS shipping method was selected during check-out we'll ship it UPS and manually adjust the shipping cost should there be a big different. Please feel free to email us with any questions before placing your order.

Paypal: For the protection of both parties, we will only send orders to confirmed addresses, otherwise we are not protected by the Paypal buyer/Seller protection program.

Sample Requests:
We are happy to supply free samples to U.S. based customers, due to the high cost of shipping to outside the U.S. We ask that shipping (not the cost of the product) be be in advance by the requestor, thank you for your understanding.


How-to Calculate Shipping Charge:
Add items that you wish to purchase to the shopping cart, once you have all the items added, go to your shopping cart by clicking the 'View Cart' icon, click the 'Estimate Shipping' icon, provide the following:

U.S. Customers:
  • State/Province
  • Post Code

International Customers:

  • Country

Click update, the cart will provide you with the shipping quote. To view both USPS and UPS quotes for U.S. customers, please insure you've logged into your account to activate both quotes.


Returns:
Returns will be on a pre-approved basis, please contact us before returning any items. Raw materials (fragrance oils, butters, oils, colorants, additives etc) are not returnable. There will be a 20% restocking fee, shipping/handling fee going or return will not be refunded. We do not issue credit back to your credit card account nor Paypal account, a store credit will be issued for future Kangaroo Blue purchases.

Should you have any questions, please email us before making a purchase.

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